All Prices are in New Zealand Dollars

1   Shopping on line

1.1   Do I have to register to order online?
Yes, you will be asked to register online with Para Rubber if you wish to purchase from our website.  Or you can register by clicking on Log in/Register near the top of the page on the right hand side.  It will be in your best interest to register with your nearest store.

1.2   Are all products on the site able to be bought online?
Some products aren't available to be bought online as they are difficult to freight. However, we are continually adding products to our website that can be bought online. You are welcome to contact your nearest Para Rubber store if there is something else you may require.  The availability of each product is indicated by a "Add to Cart" button if this is not available on the website this will say "In Store Only".

1.3   Will I only receive part of my order, if some products are not available?
The Para Rubber storecyou select in your order will contact you if your order cannot be completed.

1.4   Does Para Rubber do back orders?
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to circumstances where we are unable to fulfill your order or source a replacement product.  If this should occur a store will contact you.  Please note that we cannot offer a backorder or rain check facility.

1.5   Can I pick my online order up from my Para Rubber store?
Yes, upon check out you can choose to have your order shipped or pick up in-store.

1.6   I need a spare part for a product I purchased at Para Rubber
Some spare parts are available through your local store.  Please contact the store which you originally purchased the products from.  
Store Opening Hours and Contact Details

1.7   How do I cancel or amend my order?
If for any reason you need to cancel or change your order, please call the store at which your order was placed.  Our system is designed to fill orders and get them on their way to you as quickly as possible; the sooner the store hears from you, the better!

1.8   How do I view my previous orders/find invoices?
In your account details Log in/Register you will see your order history.

1.9   Can I make an order by phone?
Yes, please contact your nearest Para Rubber store.

1.10   Does price’s shown include GST? 
All prices listed online are in New Zealand dollars and are inclusive of GST.

2   Delivery

2.1   How much will delivery cost?
The standard delivery cost is $6.50 including GST per order.  The delivery cost for your order is displayed where you choose your shipping option upon purchase.  If your order is very large or rural delivery, special delivery cost may be required.  If this is the case your store will be in contact with you.  Orders over $300.00 including GST will be freight free, subject to size and if rural as above.

2.2   When will I receive my order?
Provided we have all of your items in stock, if the order is placed before12 noon we aim for 2 working days on delivery.  Orders received on a Saturday, Sunday or Public Holiday will be processed the following day and delivered within the next 2 working days.

2.3   Where is my order? Can I track my order?
If you have received an email saying your order has been shipped you may request from the store you made your purchase with for the Fastway label number and you can track & trace your order on website www.fastway.co.nz

2.4   Who delivers my order? 
All orders are delivered by your local Fastway Couriers.

2.5   Does Para Rubber ship internationally?
No, we only ship to addresses within New Zealand.

2.6   Do you ship to P.O. Boxes?
No, we cannot as we need a signature on delivery.

2.7   Can I set more than one delivery address?
Yes, you will be able to amend or add a delivery address in the check out process or you can set up multiple delivery addresses in Your Accountin the tab your addresses.  It will be in your best interest to register with your nearest store.  

2.8   If I order more than one item will I be charged extra for delivery?
You will be charged one delivery fee of $6.50 per order.

3   My Account & Passwords

3.1   I have forgotten my password, what should I do?
Click on Your Accountthen enter your email address and click on Forgot your password you will then receive an email to your registered email address with your password.

3.2   How do I find or change my account details?
This can be done when clicking on Your Accountand logging in.

3.3   How do I subscribe/unsubscribe from email?
You can change your email notification settings at any time if you Log in/Register by going into Your personal information.  Simply tick or un-tick the box of the emails you wish to alter.

4   Payment & Security

4.1   Which credit cards to do you accept to pay for my online purchase?
We currently accept Master Card and Visa.

4.2   Do I need to enable cookies on my browser to shop online with Para Rubber.
You need to enable cookies on your browser to enjoy all the shopping features at pararubber.co.nz.  A cookie is data that is sent to your browser from a web site and is stored on your computer's hard drive.  If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser.  To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

5   Returns

5.1   Can I return a product I've bought online?
Yes - in most cases you can return products you have bought online. Please ensure that the product is in a resalable condition unless faulty or otherwise defective.  Proof of purchase is required in order to get an exchange or a refund and must be returned to the store you purchased from online.  Please note we will not accept returns if you simply change your mind. We will not accept mattresses or other bedding which has been used in any way or is not in its original packaging

5.2   Will I get a refund for products I return?
Please contact the store in which you originally purchased your goods from, they will help with your refund or exchange request.  Products must be in a resalable condition.  We will not accept refunds if you simply change your mind.

5.3   My product is broken or faulty - what should I do?
Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.  Please contact the store which you originally purchased the products from.

5.4   I have received the wrong product - what should I do?
If you have ordered something online and received the wrong product, please contact the store which you originally purchased the products from.